Corrections Policy

Car Deal Expert is committed to accuracy. We check our facts before publishing, but no publisher is infallible, and the car, finance and insurance markets we cover change quickly. When we get something wrong, we want to know, and we fix it openly. This page explains how to report an error and how we handle it.

Note: Car Deal Expert provides journalism and general information, not regulated financial advice. We are not authorised by the FCA, and the figures we publish are illustrative and can change over time. A rate or price being out of date is something we will update; it does not replace confirming current terms with the lender, insurer or an FCA-authorised adviser.

How to report an error

If you believe an article contains a factual mistake, email [email protected]. To help us assess it quickly, please include:

• The full title or web address (URL) of the article.
• The specific statement, figure or claim you believe is incorrect.
• What you believe the correct information is, with a source if you have one.

You can also use this address to raise concerns about anything that falls under our Editorial Standards, such as sourcing, fairness or undisclosed conflicts.

How we assess and fix it

Every correction request is reviewed by a member of our editorial team. We check the claim against primary or authoritative sources and reach a fair judgement. There are three likely outcomes:

• Material factual error. We correct the article and add a clear, dated correction note explaining what changed.
• Out-of-date information. We update the figure or fact and, where it matters, note when it was refreshed.
• No error found. We explain our reasoning to you, and we will revisit the matter if you provide further evidence.

Minor issues such as a typo or a broken link are simply fixed. We do not silently rewrite articles to disguise a substantive mistake.

How quickly we respond

We aim to acknowledge correction requests within two working days and to resolve them within five working days. Where a claim could be actively misleading readers — for example an incorrect finance rate, tax figure or safety point — we prioritise it and act as fast as we reasonably can, including amending or temporarily unpublishing the relevant passage while we check.

How we mark corrections

When we make a material correction, we add a visible note to the article recording what was changed and the date of the change, so the record is transparent. For significant updates to a guide, we may also note when the article was last reviewed. Our goal is that a reader can always see whether, and how, a page has been corrected or updated.

Escalation

If you have raised a correction with us and are not satisfied with the outcome, you can ask for it to be escalated to our Editorial Board for a further review by replying to your original email or writing to [email protected]. We treat every escalation seriously and use it to improve our work.